Innovate & Deliver Outstanding Client Service

INNOVATE & DELIVER OUTSTANDING CLIENT SERVICE
– VERITEXT CARES FOR OUR CLIENTS –

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Innovate and Deliver Outstanding Client Service (2)

Our Commitment to Delivering Outstanding Client Service

We aim to support U.S. and Canadian litigation and depositions by innovating our core service lines and delivering outstanding client services. Our offerings, including a comprehensive suite of testimonial evidence management tools and services, are purpose-built for litigating parties and their support teams. Veritext’s Product Development and Operational Excellence teams drive continuous innovation and service improvement, optimizing the experiences of our clients, partners, and employees through substantial investment in products, services, and industry support.

NPS Score

Veritext actively seeks client feedback to stay attuned to their needs, respond quickly to client concerns, and enhance our services accordingly. Through client surveys, including a Net Promoter Score (NPS) question, we gauge client satisfaction and are proud to see our NPS consistently improve year-over-year.

2024 NPS SCORE

Service Quality

Veritext strives to elevate service quality through innovation and a dynamic, stakeholder-responsive roadmap of new products. Guided by core design principles, Veritext tailors its services to provide efficient and effective experiences for our clients, partners, and employees.

LEAN SIX SIGMA-CERTIFIED EMPLOYEES

Offering Veritext staff Lean Six Sigma certification opportunities trains employees to identify the voice of the customer (VOC), optimize efficiencies, reduce operational waste and variation, improve quality, and enhance customer satisfaction.

Industry Awards

Our dedication to excellence has earned us repeated recognition as one of the best court reporting companies in the legal community. Veritext consistently ranks as one of the top service providers in the legal field, as recognized by surveys of industry professionals, peers, and clients.

FIRST PLACE “BEST OF” AWARDS IN THE LAST 2 YEARS

SUSTAINABLE OPERATIONS

VERITEXT CARES ABOUT SUSTAINABLE PRODUCTS & SERVICES

Veritext is dedicated to integrating sustainable practices into our products and service offerings, continuously reducing our environmental footprint. We prioritize eco-friendly solutions and strive to innovate in ways that support long-term sustainability. Explore our journey of operational sustainability efforts and milestones in the timeline below!

EARLY 2000s

MyVeritext Online Repository
Veritext creates the first online web portal MyVeritext (formerly VIP21) where transcripts and exhibits can be accessed electronically — paving the way for an industry standard of reduced reliance on paper products.
2010

XMS Paperless Exhibits
Veritext patents the first paperless exhibit solution (XMS). This revolutionary technology reduces the need for multiple paper copies of exhibits produced for deposition attendees. XMS requires only one master hard copy. Through the scanning of this master hard copy, electronic copies are distributed to other deposition attendees greatly reducing paper waste.
2014

Condensed Transcripts
Veritext takes further steps toward the abatement of paper resources in our industry by providing condensed transcripts in lieu of full-size transcripts for clients who request a copy.
2015

Encrypted Hyperlinks
Veritext continues to bridge a transition towards completely paperless transcripts by including as part of our standard deliverable an email with securely encrypted hyperlinks. These new links make accessing electronic files even easier.
2016

Advanced Case Exhibits (ACE)
Veritext develops an electronic exhibit package called Advanced Case Exhibits (ACE). This package is a hyperlinked master exhibit index that is OCR’d and searchable by keyword. Its electronic PDF format makes it accessible from any computer, tablet, or mobile device and contributes to the ease of working with exhibits electronically as opposed to utilizing physical resources. Read More.

2017

Exhibit Share
Veritext replaces XMS with Exhibit Share, an improved and extremely simple-to-use paperless deposition solution that allows ALL attendees to share electronic documents without the need for a paper copy. Read More.
2018

DVD/CD Sunsetting
Veritext begins sunsetting our production of DVD and physical disc media, reducing waste and the depletion of environmental resources through the elimination of product and shipping materials.
2019

Electronic Invoices
Veritext begins transitioning our deliverable of hard copy invoices to our new standard of an electronic deliverable.
2019

Electronic Transcripts & Exhibits
Veritext began our progressive journey toward an electronic-only deliverable by ceasing the production of physical paper copies of transcripts and exhibits. From July 2019 through May 2022, Veritext has saved 19,000 trees, the equivalent of 30 football fields.
2020

Remote Proceedings

Veritext Virtual allows participants to remotely attend depositions, significantly reducing the need for travel contributing to energy conservation while maintaining efficient legal services. Learn More.

2021

Native Evidence Capture
Veritext technologies display and record the ways the witnesses review and manipulate remote electronic evidence in real-time, replacing the need for in-person depositions. Learn More.
2022

Advancements in Remote Videography
Videographers leverage new Veritext technology to capture higher-quality deposition footage remotely, lowering the environmental impact while maintaining high-quality legal services. Learn More.
2023

Exhibit Share Enhancements
Veritext introduces advanced features to Exhibit Share, including collaborative annotations that allow multiple parties to mark–up exhibits digitally, eliminating the need for paper printouts and in-person proceedings, fostering a fully digital and sustainable workflow.
2024

Smart Summaries
Veritext Smart Summary streamlines the deposition review process, saving time by summarizing key information. This digital solution minimizes paper waste and enhances efficiency, contributing to an eco-friendly and resource-conscious workflow. Learn More.

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CONTACT US FOR MORE INFORMATION

sustainability@veritext.com