Calendar – Client Service Associate – No Agencies Please

Veritext is currently seeking a Full Time Calendar/Client Services Coordinator to work in our San Diego, CA office location.

We seek:

• Minimum two years hands-on experience

• Experience in court reporting, legal field or insurance business preferred

• Strong computer skills including Excel and MS Outlook

• Must be detail-oriented with ability to work well under pressure

• Strong written and verbal communication, interpersonal, customer service, and problem-solving skills required

• Bachelor’s degree or related field experience preferred

Duties and Responsibilities will include:

 Takes orders by obtaining and verifying information.

• Enters orders by transmitting information.

• Provides product/service information by answering questions; offering assistance.

• Maintains call center database by entering and verifying information.

• Improves quality results by recommending changes.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Respond to client calls and problem resolution

• Follow up with reporters for timely delivery of transcripts

• Assist court reporters with questions or issues that arise during or after an assignment

• Resolve all issues/concerns with clients within the same day

• Notify the sales representative if an issues arises with their client

• Assist on an as needed basis

• Job tracking for overdue jobs

• Processing phone orders for expedites, certified copies and any other needs for the clients

• Notify reporters of dailies, expedites, etc

• Lend support to the sales department, setting up cases, giving clients user id’s and passwords for VIP21

• Add tracking notes on all calls with clients

Benefit package available